free return & exchange within 14 days. T&C apply
All India delivery is free for purchase more than 999 INR. Orders placed before 2pm on a working day are dispatched on the same day. All other orders are dispatched on the next working day. 48 Hour service When your order has been dispatched, you will receive an email confirmation with a link to your tracking number included. If you are not at the delivery address and the item does not fit through the letter box, a card will be left informing you of how to collect it.
Do You Deliver To My Work Address?
We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.
Will I Be Charged Customs And Import Charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Has My Order Been Dispatched?
As soon as your order is dispatched, An email will be sent to confirm that it has been dispatched. You can request your tracking number by emailing firstname.lastname@example.org
I Have Received A Faulty Item? What do I do?
If you think the item you received is faulty, please contact our customer service team by email at email@example.com. We will then advise on how to proceed with the return. Please include as many details as possible about the fault. Due to technical processes used, it is imperative that each individual garment's washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
I Have Received An Incorrect Item In My Order? What do I do?
If you have received an incorrect item in your order, please contact our customer service team at firstname.lastname@example.org. We will then advice on how to proceed with the return. Please include as many details as possible about the error.
An Item Is Missing From My Order
Regrettably mistakes can happen. Sometimes we don't send everything you've ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately. If the packing note states an item should be in your parcel but it is not, please contact our customer service team at email@example.com, who will try to rectify the mistake as quickly as possible.
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